Returns

Return Window

Unopened, unused items may be returned within 30 days of delivery for a full refund. Items returned between 31 and 45 days after delivery may be subject to a 15% restocking fee. After 45 days, returns are not accepted unless the product is defective.

Items That Cannot Be Returned

For health, hygiene, and patient-safety reasons, the following items cannot be returned or exchanged once opened:

  • Nasal cannulas and tubing
  • Masks and headgear
  • Humidifier bottles and water chambers
  • Filters of any kind (HEPA, intake, bacterial)
  • Batteries that have been charged or used
  • Any product that has come into contact with a patient's airway

How to Start a Return

  1. Contact hello@homeoxygensolutions.ca to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging with all included accessories.
  3. Write the RA number on the outside of the package and ship to the address we provide.
  4. Refunds are processed within 7–10 business days of us receiving and inspecting the return.

Return shipping is the customer's responsibility, except where the return is due to a Home Oxygen Solutions Canada error or a defective product.

Damaged or Defective Items

If your order arrives damaged or doesn't work properly, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.