Privacy
Privacy Policy
Home Oxygen Solutions Canada is committed to protecting the privacy and confidentiality of your personal and health information. This policy describes how we collect, use, store, and disclose your information in compliance with PIPEDA (the federal Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws including Alberta's PIPA.
Privacy FAQ
Information we collect
- Personal information: name, address, email, phone number, date of birth
- Health information: prescriptions, oxygen therapy requirements, physician details
- Payment information: processed by PCI-compliant payment processors; we never store full card numbers
- Website usage data: cookies, browsing behaviour, and analytics (anonymized where possible)
How we use it
- To process and fulfill your orders
- To verify prescriptions with your healthcare provider when necessary
- To communicate with you about your order, account, or customer service inquiries
- To improve our products, services, and website experience
- To comply with legal and regulatory requirements
How we protect it
We use industry-standard technical and organizational safeguards including encrypted data transmission (SSL/TLS), secure storage systems, and access controls. Prescription documents and health information are stored in compliance with applicable health information legislation.
When we share it
We do not sell, rent, or trade your personal or health information. Limited sharing happens only with:
- Your prescribing physician — to verify or clarify prescription details
- Shipping carriers — name and address only, to deliver your order
- Payment processors — to securely process transactions
- Law enforcement or regulatory bodies — only when required by law
Your Rights
You have the right to access, correct, or request deletion of your personal information. To make a request, contact hello@homeoxygensolutions.ca. We respond within 30 days.